PRIVACY POLICY

Last updated: August 15, 2026

Juicy Cuticles operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Juicy Cuticles is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with the Services and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details, including your name, billing address, shipping address, phone number and email address.
• Financial information, including payment information, transaction details, form of payment and payment confirmation.
• Account information, including your username, password, preferences and settings.
• Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange or cancel, as well as your past transactions.
• Communications with us, including information you provide when contacting us for customer support or other inquiries.
• Device information, including information about your device, browser, network connection, IP address and other unique identifiers.
• Usage information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, place an order, communicate with us or otherwise provide us with personal information.
• Automatically through the Services, including information collected from your device and through cookies and similar technologies.
• From our service providers, including providers that enable technology, payment processing, shipping, analytics and other services on our behalf.
• From our partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Providing and Improving the Services. We use personal information to provide the Services, process payments and orders, arrange shipping, facilitate applicable returns or exchanges, maintain customer accounts, remember preferences, provide order notifications and improve your shopping experience.

Marketing and Advertising. Where permitted by applicable law and based on your preferences or consent where required, we may use personal information to send marketing and promotional communications and to provide advertising or product recommendations.

Security and Fraud Prevention. We may use personal information to authenticate accounts, provide a secure shopping experience, detect or investigate potentially fraudulent, illegal, unsafe or malicious activity and protect our Services.

Communicating with You. We use personal information to respond to inquiries, provide customer support and communicate with you regarding your orders, account or our business relationship.

Legal Reasons. We may use personal information where necessary to comply with applicable law, respond to valid legal processes, enforce our terms and policies, or participate in legal proceedings.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and subject to this Privacy Policy.

This may include:

• Shopify, vendors and service providers that perform services on our behalf, including payment processing, technology services, analytics, cloud storage, fulfillment and shipping.
• Business or marketing partners that assist us with marketing and advertising, where permitted by applicable law.
• Third parties where you direct, request or consent to the disclosure, including shipping providers or services you choose to interact with.
• Parties involved in a business transaction, such as a merger, acquisition or sale of business assets.
• Government authorities, law enforcement or other parties where disclosure is required or permitted by applicable law or necessary to protect our rights or the rights of others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and third-party service providers that may be located in countries other than where you reside.

In addition, we may use Shopify features that incorporate information obtained from your interactions with our store, Shopify and other merchants. In these circumstances, Shopify may be responsible for processing certain personal information and responding to requests relating to that processing.

For more information about how Shopify processes personal information and the privacy rights available to you, please refer to Shopify’s Consumer Privacy Policy and Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not controlled by Juicy Cuticles, you should review that website’s privacy and security policies and other applicable terms.

We are not responsible for the privacy, security, accuracy or reliability of third-party websites or services.

Information you voluntarily share through public or semi-public platforms, including social media, may also be visible to other users or third parties.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe a child has provided us with personal information, please contact us using the information below to request its deletion.

Security and Retention of Your Information

We take reasonable measures to protect personal information; however, no security system or method of transmission is completely secure.

Please do not send sensitive or confidential information through unsecured communication channels.

How long we retain personal information depends on factors such as whether the information is required to maintain an account, fulfill orders, provide the Services, comply with legal obligations, resolve disputes or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances.

These may include:

• Right to Access: You may have the right to request access to personal information we hold about you.
• Right to Delete: You may have the right to request deletion of certain personal information.
• Right to Correct: You may have the right to request correction of inaccurate personal information.
• Right of Portability: In certain circumstances, you may have the right to receive a copy of personal information we hold about you.
• Managing Communication Preferences: You may unsubscribe from promotional emails at any time using the unsubscribe option included in those emails. If you unsubscribe from marketing communications, we may still send you non-promotional communications relating to your account, purchases or orders.

You may exercise applicable rights by contacting us using the information provided below.

We may need to verify your identity before processing certain requests, as permitted or required by applicable law. We will respond to requests within the timeframe required by applicable law.

Complaints

If you have a complaint about how we collect, use or process your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to submit a complaint to the applicable privacy or data protection authority.

International Transfers

Personal information may be transferred, stored or processed outside the country in which you live, including where Shopify or other service providers operate.

Where required, personal information transferred internationally will be handled in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons.

When we update this Privacy Policy, we will post the revised version on our website, update the “Last updated” date and provide any notice required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise any privacy rights available to you, please contact us at:

Juicy Cuticles
Email: xoxo@juicycuticles.ca